House Clearance Stockwell Customer Privacy Policy

This Privacy Policy explains how House Clearance Stockwell collects, uses, stores, shares and protects personal data relating to our customers and enquiries. It applies to all House Clearance Stockwell customers and prospective customers in our service area, including anyone who contacts us about house clearance or related services by phone, email, website form or in person.

Who we are and scope of this policy

House Clearance Stockwell provides house clearance and related services to residential and business customers in the Stockwell area and surrounding locations. For the purposes of applicable data protection legislation, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, House Clearance Stockwell is the controller of the personal data described in this Privacy Policy.

This Privacy Policy covers personal data we collect from you when you contact us, request a quotation, make a booking, receive services from us, or otherwise interact with House Clearance Stockwell as a customer or prospective customer in our area.

Types of personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, address, service address, email address, telephone number, and any other contact information you choose to provide.

Service and booking information: details about the property to be cleared, access instructions, preferred dates and times, inventory or notes about items to be removed, and related communications.

Billing and payment details: information necessary to issue invoices and record payments, such as billing name and address, and partial payment details where relevant. Card payments are normally processed by secure payment processors and we do not retain full card details.

Communication records: emails, messages, notes of phone calls, and any feedback or complaints you send to us.

Technical information: limited technical data such as your phone number when you call us, or basic information collected through our website such as the date and time of contact and the form you used, where applicable.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, email, form, or in person, when you request a quote, when you make or amend a booking, and when we deliver services at your property.

We may also receive personal data indirectly if another person books services on your behalf, or where an estate agent, landlord, solicitor, or family member provides your details so that we can arrange house clearance or related services. In such cases, we usually confirm information directly with you wherever possible.

Lawful bases for processing personal data

We only process your personal data where we have a lawful basis under data protection law. Depending on the specific processing activity, this will usually be one or more of the following:

Performance of a contract: we process your personal data to provide quotations, confirm bookings, deliver our services, manage your account, and handle payments and related administration.

Legitimate interests: we may process personal data for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing and improving our services, keeping records of work completed, responding to enquiries, and maintaining internal records for operational and business management purposes.

Legal obligations: we process certain information to comply with legal and regulatory requirements, such as tax, accounting, and waste management regulations, and to respond to lawful requests from authorities.

Consent: in specific cases, such as where we wish to send you certain types of marketing communications that are not covered by legitimate interests, we may rely on your consent. Where we rely on consent, you can withdraw it at any time by contacting us using the details below.

How we use your personal data

We use personal data for the following purposes:

To respond to your enquiries, provide quotations, and advise on suitable services.

To schedule and deliver house clearance and associated services at your property.

To communicate with you about bookings, access arrangements, changes, and follow up after work is completed.

To issue invoices, process payments, and maintain financial and service records.

To manage customer relationships, handle complaints, and resolve disputes.

To comply with legal and regulatory obligations, including record keeping and waste disposal requirements.

To protect our business, for example in relation to fraud prevention, security, and the establishment or defence of legal claims.

Data retention and storage

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

In general, customer and service records, including contact details, booking history, and invoices, are retained for up to seven years from the end of the financial year in which the relevant service was completed. This is to comply with tax and accounting obligations and to assist with any queries or disputes.

Where personal data is no longer required, we will securely delete, anonymise, or destroy it. Retention periods may be adjusted in light of legal obligations or the need to preserve information for legal claims.

Data processors and third parties

We may share your personal data with carefully selected third parties who act as our processors and assist us in delivering our services. These may include:

IT and communication service providers who host our email, telephony, or business systems.

Payment processors who handle card or electronic payments on our behalf.

Accountants and professional advisers who support our business administration and legal compliance.

Waste management and recycling partners who help us dispose of items in a lawful and environmentally responsible way, where necessary for the performance of our services.

These processors are required by contract to keep your data secure, to use it only in accordance with our instructions, and to comply with data protection law.

We may also share personal data where required by law, regulation, or a court order, or where necessary to establish, exercise, or defend legal claims. We do not sell your personal data.

International transfers

Our core operations and data storage are based in the United Kingdom. Where any of our service providers transfer personal data outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that suitable safeguards are in place, such as standard contractual clauses or equivalent measures, so that your rights and protections travel with your data.

Security of your personal data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Measures may include access controls, password protection, secure storage of paper records, and staff awareness about data protection responsibilities. While we take security seriously, no system can be completely secure, and you should take care when sending information to us, particularly by email.

Your data protection rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exceptions, but they typically include:

Right of access: you can request a copy of the personal data we hold about you, together with information about how we process it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: you can request that we restrict our processing of your data in certain situations, such as while we investigate a concern you have raised.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your data in a structured, commonly used, and machine readable format and to transmit it to another controller.

Right to object: you can object to processing carried out on the basis of our legitimate interests, including any direct marketing, and we will stop processing unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

How to exercise your rights and contact us

If you wish to exercise any of your rights or have questions about this Privacy Policy or how we handle your personal data, you can contact House Clearance Stockwell using the usual contact details you use to reach us for services. Please provide enough information to identify yourself and your relationship with us so that we can respond efficiently.

You also have the right to raise a concern with the data protection supervisory authority in the United Kingdom if you believe your rights have been infringed. We would, however, welcome the opportunity to address your concerns directly first.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any substantial changes will be highlighted where appropriate. The most recent version will always apply to how we process your personal data.

This Privacy Policy applies to all House Clearance Stockwell customers and prospective customers in our service area and was last updated on the date indicated in our records.