House Clearance Stockwell Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Stockwell provides house clearance, rubbish removal, and related waste collection and disposal services. By making a booking, using our website, or instructing us to carry out any work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Client means the person, business, organisation, or their representative who requests or pays for the services.

Company means House Clearance Stockwell, its employees, contractors, and authorised representatives.

Services means any house clearance, rubbish removal, waste collection, recycling, transportation, or related work carried out by the Company.

Premises means the property or site at which the Services are to be provided.

Waste means any items, materials, furniture, appliances, or other goods agreed to be removed as part of the Services.

2. Scope of Services

The Company provides house clearance and waste collection services within its service area, which typically includes residential and commercial properties. The specific scope of work will be agreed with the Client at the time of booking and confirmed in writing or by electronic communication where possible.

The Services may include removal of household items, furniture, appliances, bagged waste, general rubbish, garden waste and similar materials, subject to compliance with applicable waste regulations. The Company reserves the right to decline removal of any items that are prohibited, unsafe, hazardous, or not as originally described by the Client.

The Company does not provide specialist removal of hazardous or regulated waste unless expressly agreed in writing in advance. This includes but is not limited to asbestos, chemicals, medical waste, biological waste, pressurised containers, and certain electrical or industrial materials.

3. Booking Process

Bookings may be made by telephone, email, or other communication channels offered by the Company from time to time. The Client is responsible for providing accurate and complete information about the Premises, access, type and approximate quantity of Waste, and any relevant restrictions such as parking, time limits, or building regulations.

At the time of booking, the Company may provide an estimate based on the information supplied by the Client. All estimates are provided in good faith but do not constitute a fixed quote unless expressly stated as such. Final charges may vary depending on the actual volume, weight, type of Waste, time on site, and any additional Services required.

The Company may, at its discretion, request photographs, item lists, or further details in order to provide a more accurate estimate. If on arrival the situation is materially different from that described by the Client, the Company reserves the right to adjust the price, modify the scope of Services, or refuse to carry out the work.

A booking is deemed confirmed only when the Company has accepted the request and, where applicable, received any required deposit or prepayment.

4. Access and Client Obligations

The Client must ensure safe, suitable, and lawful access to the Premises at the agreed date and time. This includes arranging any necessary permissions for parking, entry to communal areas, use of lifts, or access via managing agents or landlords.

The Client must ensure that all items intended for removal are clearly identified and that any items to be retained are separated or marked. The Company will not be liable for any confusion arising from unclear instructions or inadequate labelling of items.

The Client must inform the Company in advance of any health and safety risks, structural issues, or other hazards at the Premises. The Company reserves the right to withdraw its staff from any environment it reasonably considers unsafe, and any wasted journey or waiting time may be chargeable.

5. Pricing and Payments

Prices for the Services are based on factors including but not limited to the volume and type of Waste, labour time, loading conditions, access difficulties, and disposal or recycling costs. The Company may offer prices on a per load, per item, per hour, or fixed job basis as advised to the Client.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the clearance. The Company accepts various payment methods which may include cash, bank transfer, and card payment, subject to availability at the time of service.

For certain bookings, the Company may require a deposit or full prepayment prior to attendance. Any such requirement will be communicated to the Client at the time of booking. Where a deposit is taken, it may be retained in accordance with the cancellation provisions in these Terms and Conditions.

If the Client fails to make payment when due, the Company reserves the right to charge reasonable late payment fees, interest, and any costs incurred in recovering overdue amounts. Title to any items removed for resale or reuse passes to the Company only after full payment has been received, unless otherwise agreed in writing.

6. Cancellations and Amendments

The Client may cancel or amend a booking by notifying the Company as soon as reasonably practicable. Cancellations made at least 48 hours before the scheduled start time will normally be accepted without charge, except where a non-refundable deposit has been expressly agreed.

Where a booking is cancelled with less than 48 hours notice, the Company reserves the right to charge a cancellation fee, which may be up to 50 percent of the estimated job value or the deposit amount, whichever is greater. Where the Client cancels on the day of service or fails to provide access on arrival, the full quoted fee may be charged at the Companys discretion.

If the Client wishes to reschedule, the Company will use reasonable efforts to accommodate the new preferred time and date but does not guarantee availability. Rescheduling with insufficient notice may be treated as a cancellation and rebooking under this clause.

The Company reserves the right to cancel or postpone a booking due to unforeseen circumstances including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or compliance with legal obligations. In such cases, any prepayments will be refunded or applied to a rebooked appointment, and the Company will not be liable for any consequential losses arising from the cancellation or delay.

7. Waste Handling and Regulations

The Company operates in compliance with applicable UK waste management laws and regulations. All Waste collected will be transported and disposed of or recycled at licensed facilities where required. The Company aims to minimise landfill use by prioritising reuse, donation, and recycling where practical and economical.

The Client confirms that they are the owner of the Waste or are otherwise authorised to arrange for its removal. By instructing the Company to remove items, the Client relinquishes all rights and title to those items unless otherwise agreed in writing. The Company may, at its sole discretion, sell, donate, recycle, or dispose of items as it sees fit.

The Client must not present for collection any items that are illegal to possess or to transport, or that are classed as hazardous or controlled waste, unless there is a separate written agreement specifying the terms on which such items may be handled. The Company may refuse to remove any items that it reasonably believes to be unsafe, illegal, or improperly described.

Where the Company agrees to handle specific regulated or hazardous items, additional charges, documentation, and handling procedures may apply in order to ensure legal compliance and safe working practices.

8. Liability and Limitations

The Company will exercise reasonable care and skill in carrying out the Services. However, the Client acknowledges that house clearance and waste collection activities may involve moving bulky items, working in confined spaces, and handling items of low or no value. The Companys liability is therefore subject to the limitations set out in this clause.

The Company will not be liable for normal wear and tear, minor scuffs, or superficial marks that may reasonably occur when removing large or heavy items in restricted spaces, provided the Company has taken reasonable care. The Client is responsible for protecting floors, walls, and fixtures where they have particular concerns.

The Companys total liability for loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable by the Client for the specific job in question, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

The Company will not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of opportunity, or loss of use, arising from or in connection with the provision or non-provision of the Services.

9. Client Warranties and Indemnity

The Client warrants that all information supplied to the Company in relation to the Premises, access, and Waste is accurate and complete to the best of their knowledge. The Client further warrants that they have full authority to grant access to the Premises and to authorise the removal of all items identified for collection.

The Client agrees to indemnify and keep indemnified the Company against any claims, costs, damages, or liabilities arising from breach of these warranties, including any claims by third parties alleging that items removed did not belong to the Client or that the Client lacked authority to dispose of them.

10. Delays and Force Majeure

The Company will use reasonable endeavours to attend the Premises at the agreed time but cannot guarantee exact arrival times. Traffic, weather conditions, prior jobs, and other factors outside the Companys control may cause delays. The Company will not be liable for any loss or inconvenience arising from such delays.

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, extreme weather, strikes, lockouts, accidents, road closures, public health emergencies, or legal restrictions. In such circumstances, the Company may suspend or reschedule the Services without liability.

11. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within 7 days of completion of the job. The Company will investigate the matter and seek a fair and reasonable resolution, which may include a partial refund or return visit where appropriate.

Any disputes arising out of or in connection with these Terms and Conditions should first be raised directly with the Company. Both parties agree to attempt to resolve disputes amicably before commencing legal proceedings, where practicable.

12. Privacy and Data Protection

The Company may collect and process personal data from the Client, including contact details, address information, and payment information, for the purposes of managing bookings, providing Services, and handling accounts and queries. The Company will process such data in accordance with applicable UK data protection laws.

The Client is responsible for ensuring that any personal data relating to third parties provided to the Company, such as alternative contact persons, is supplied with appropriate authority and consent where required.

13. Variations to Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to future bookings and Services from the date they are published or otherwise communicated to the Client. The version in force at the time of booking will normally apply to that booking unless otherwise agreed.

14. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.